Terms & Conditions

Effective Date: January 1, 2024

These Terms & Conditions govern your use of the Crystal Smart Solutions website and your business interactions regarding rollPAY and Crystal PBX products and services.

1. Website Use

By using this website, you agree to use it for lawful purposes only and in accordance with these terms.

2. Business Information Disclaimer

We aim to keep all information accurate and current, but we do not guarantee that all website content is complete, uninterrupted, or error-free at all times.

3. Enquiries, Demos, and Communication

By submitting forms or contacting us, you agree that we may communicate with you through official channels including email, phone, and WhatsApp Business for support, onboarding, implementation follow-up, and approved service updates.

4. Customer Responsibilities

You are responsible for:

• Providing accurate and lawful information
• Using products and services according to applicable laws and policies
• Maintaining confidentiality of your internal credentials and systems

5. Intellectual Property

All website content, brand materials, software references, and related assets are owned by Crystal Smart Solutions or used with permission. Unauthorized copying or misuse is not allowed.

6. Service Scope

Service scope, timelines, and deliverables are defined through proposals, quotations, statements of work, or mutually agreed documents.

7. Third-Party Dependencies

Certain functionalities may depend on third-party systems (telecom providers, hosting, messaging platforms, integrations). Their availability and performance are outside our direct control.

8. Availability Disclaimer

We may update, suspend, or modify parts of this website or services without prior notice when needed for maintenance, security, or operational reasons.

9. Limitation of Liability

To the maximum extent permitted by law, Crystal Smart Solutions is not liable for indirect, incidental, or consequential damages arising from website use or service interruptions.

10. Governing Law

These terms are governed by applicable laws of India. Jurisdiction and venue details may be defined in formal commercial agreements where applicable.

11. Contact Details

Crystal Smart Solutions
Website: www.crystalpbx.com
Email: support@crystalpbx.com
Phone: +91-9974935350
Address: K No. 82/1/4 Gali No. 1, Mundka Udyog Nagar, Delhi - 110041