Privacy Policy
Effective Date: January 1, 2024
This Privacy Policy explains how Crystal Smart Solutions and its product brands rollPAY and Crystal PBX collect, use, disclose, and protect personal information when you visit our website, submit enquiries, or communicate with us through official channels including email, phone, and WhatsApp Business.
Please read this policy carefully to understand how your information is handled.
1. Information We Collect
We may collect information that you provide directly, including:
- Name, company name, email address, and phone number
- Enquiry, support, or implementation details you share with us
- Communication history across web forms, email, phone, and WhatsApp Business
We may also collect limited technical data such as IP address, browser type, and usage logs.
2. How We Use Information
We use collected information to:
- Respond to enquiries and provide demos, onboarding, and support
- Deliver and improve rollPAY and Crystal PBX services
- Share account, implementation, and approved service updates
- Communicate through official channels, including WhatsApp Business where appropriate
- Maintain security, prevent misuse, and comply with legal requirements
3. Data Retention
We retain personal information only for as long as necessary for business, support, legal, accounting, or compliance purposes.
4. Data Security
We implement reasonable administrative and technical safeguards to protect personal data. No online transmission or storage method is fully secure, but we continuously improve controls to reduce risk.
5. Sharing with Third Parties
We do not sell personal information. Data may be shared with trusted service providers only when needed for:
- Website, hosting, communication, and support operations
- Security, analytics, and infrastructure maintenance
- Compliance with applicable law, regulation, or lawful request
6. Your Rights
Subject to applicable law, you may request access, correction, update, or deletion of your personal information. You may also ask us to limit certain communications.
7. Cookies and Technical Logs
Our website may use cookies or equivalent technologies for basic functionality, analytics, and user experience improvements. You can manage cookie settings through your browser.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for third-party privacy practices and recommend reviewing their policies directly.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
10. International Data Transfers
Information may be processed in locations where our teams or service providers operate, subject to reasonable safeguards and applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.
12. Contact Us
Crystal Smart Solutions
Website: www.crystalpbx.com
Email: support@crystalpbx.com
Phone: +91-9974935350
Address: K No. 82/1/4 Gali No. 1, Mundka Udyog Nagar, Delhi - 110041
